Terms of service for closedeck.co.uk

1. Who you are dealing with

This site and the audit are provided by CloseDeck Limited, a company registered in England and Wales, company number 17187412, registered office Suite Ra01, 195–197 Wood Street, London, E17 3NU. "We", "us" and "our" mean CloseDeck Limited. "You" means you and, where you are acting for an organisation, that organisation.

Contact: eric@closedeck.co.uk. That address is the correct route for anything under these terms, including notices.

2. This is a service for businesses

We provide the audit to businesses, including sole traders, for business purposes. By booking, you confirm you are acting for purposes relating to your trade, business, craft or profession, and that you have authority to act for the organisation you name.

If, despite that, you are in fact acting wholly or mainly outside your trade or business, nothing in these terms removes or limits the statutory rights you have as a consumer, and any term that would do so does not apply to you.

3. Using the website

You may read this site and use the booking routes on it. You may not:

• attempt to gain unauthorised access to the site, its hosting, or any system connected to it;
• probe, scan or test the site's security, or interfere with its operation;
• scrape, frame or republish the site's content commercially, or copy it to present as your own;
• use the booking form to submit anything unlawful, abusive, or deliberately false, or to send us content you have no right to share;
• use an automated system to make bookings, or make bookings you do not intend to keep.

The site's text, layout, design system and code are ours or licensed to us, and are protected by copyright. Reading the page grants you no licence to reuse it. The CloseDeck name and wordmark are ours.

4. The free audit: what you get

When you book, you get:

• a consultation call of about 45 minutes, at a time you choose from our calendar;
• a short written audit, sent after the call, mapping where we think AI and automation would pay for themselves in your business, in what order, and roughly at what cost;
• that document, to keep and use however you like, including taking it to another supplier. We do not restrict what you do with it.

We normally send the audit within a few working days of the call. That is a target, not a deadline, and no time is of the essence.

There is no charge and there is no obligation on either side to go further. Booking a call does not commit you to buying anything, and it does not commit us to taking on your project.

5. The free audit: what it is not

The audit is a commercial opinion based on a single conversation and on what you choose to tell us in it. We do not verify what you tell us. It is:

• not legal, regulatory, tax, accounting or financial advice , and not a substitute for taking it from someone qualified;
• not a data protection, security or compliance assessment of your business, unless we say expressly and in writing that it is;
• not a guarantee of a result. Savings, response times and costs in the audit are estimates. Whether you achieve them depends on decisions and execution that are yours, not ours;
• not a recommendation to buy any particular product, and we will tell you where we think AI would not help you yet.

Acting on the audit is your decision. We ask you not to make an irreversible commercial or technical commitment on the strength of a free 45-minute conversation without your own diligence.

6. Booking, changing and cancelling

Bookings are made through Calendly. Your slot is confirmed when you receive the confirmation email; a booking is not confirmed just because the calendar showed the slot as free.

• You can reschedule or cancel using the links in your confirmation email, at any time and at no cost.
• If you do not join within 10 minutes of the start time and we have not heard from you, we may treat the call as cancelled. You are welcome to rebook.
• We may reschedule a call if something unavoidable comes up. We will tell you as soon as we can and offer the next available time.
• We may decline or cancel a booking, without giving reasons, where we reasonably believe it is not a genuine enquiry, where the work would be outside what we do, or where it would put us in conflict with an existing client. If we do, we will say so promptly.

7. Recording the call

We use an AI notetaker to record, transcribe and summarise consultation calls. The booking form asks whether you are happy for the call to be recorded, and if you say no we switch the recorder off before the call begins. Both answers let you book. Saying no changes nothing about the call or the audit, and we will not ask you to justify it. We confirm your answer at the start of the call, and you can change your mind then or at any point during it, and we stop and delete what was captured.

If other people from your side join, we will ask them as well, because your answer cannot speak for them. Some jurisdictions require the consent of everyone on a call before it may be recorded, so if anyone objects we do not record. Please tell us in advance if someone is joining, so we can settle it before the call rather than mid-sentence.

How recordings, transcripts and summaries are handled, and for how long, is set out in our privacy notice.

8. Confidentiality, in both directions

What you tell us about how your business runs, its numbers, its customers and its problems is confidential. We will not disclose it to anyone else, and we will not use it except to write your audit and to advise you. This survives whether or not you engage us afterwards. It does not apply to information that is already public, that we already knew, or that we are required by law to disclose.

The audit we send you is written for you and is confidential to you. You may share it inside your organisation and with your own advisers or another supplier as you see fit. Please do not publish it wholesale as though it were generic content, and do not remove our name from it if you pass it on.

We may describe the type of work we do in general terms in our marketing. We will not name you, quote you, or describe your business recognisably without asking you first.

9. Who owns what

You own everything you tell us and any material you give us. You grant us a limited licence to use it for the purpose of holding the call and writing your audit, and for nothing else.

The written audit becomes yours to use for your own business purposes without restriction and without further payment. The methods, templates, checklists and know-how we used to produce it stay ours, and we remain free to use them for other clients.

10. Availability of the site

The site is provided as it is. We do not promise it will always be available or uninterrupted, and we may change or withdraw any part of it. The booking calendar depends on a third party, so if it is unavailable, use the email route in the booking section instead.

Where we link to a third-party site, we are not responsible for its content or its handling of your data.

11. Limits on our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and because the audit is provided free of charge:

• we exclude all warranties, conditions and terms implied by statute or common law, to the fullest extent the law allows;
• we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, loss or corruption of data, or any indirect or consequential loss, however it arises;
• we are not liable for any decision you take on the basis of the audit, or for the performance of any third-party product mentioned in it;
• our total liability arising out of or in connection with the website, the call and the audit is limited to £1,000 in aggregate.

These limits are the basis on which we are able to offer the audit at no cost. If you need a different risk allocation, that is a conversation to have as part of a paid engagement, where the cap is set against the fee.

12. Our relationship

We are an independent contractor. Nothing here creates a partnership, joint venture, agency or employment relationship, and neither of us can bind the other.

These terms are between you and us. Nobody else can enforce them under the Contracts (Rights of Third Parties) Act 1999.

You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over our business, on notice to you.

13. Changes to these terms

We may change these terms. The version and date at the top will change with them. The version in force when you booked is the one that applies to that booking, so a later change does not alter the deal we made with you.

14. Law and jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are contracting from outside the UK, this is a deliberate choice on both sides and you accept it by booking.

If any part of these terms turns out to be unenforceable, the rest continues to apply.

15. What is deliberately not in these terms

This site does not sell anything and does not take payment, so these terms contain no payment, refund, subscription or service-level provisions. That is intentional, not an oversight. If CloseDeck starts selling or taking payment through closedeck.co.uk, these terms will need to be replaced before the first transaction, adding at least:

• price, currency, VAT treatment, payment timing, and what happens if payment fails or is late;
• the identity of the payment processor and the terms on which it acts;
• a description of the deliverable precise enough to say when it has been delivered, plus acceptance and change-control;
• refunds, cancellation and termination for convenience and for breach;
• a liability cap set against the fee rather than a flat figure, and any professional indemnity position;
• where we handle personal data on your behalf while building something, a data processing agreement meeting UK GDPR Article 28, with a subprocessor list;
• if any buyer might be a consumer, the pre-contract information and the 14-day right to cancel required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the removal of the business-only warranty in section 2.